Fwd incoming caller with AA setup at start?

[Ludit]

Hello,
I have a site that has an configuration of AA right from the start (ie, Hello this is Company, press 1 to speak with an rep). I would like to know if I can have an user press the Out of Service button and forward an incoming caller to an external number while having the AA setup? Because when I tried OOS with incoming route destination to AA, it doesn't work.

I currently manual forwarding by setting the line coming call route destination to Main hunt group when OOS and back to AA during working hours. Apologize for the inexperience, I'm still learning.

 

[intrigrant]

It is not that hard.
First create a shortcode to the AA like SC=*99/TN="AA:<Name of the AA"/Action=Autoattendant
Create a dummy user with unconditional forward set including group calls towards *99
Create a sequential group with the dummy user as the only member, disable VM and no fallback set
In ICR de first destination is the group, the fallback destination it the external number as you would dial it from a phone

If the group is in service calls go to the AA, when the group is in NightService or OOS then calls will go to the external number.