full announcement playing even if agents and attendant are free

[yusufraza]

Expert could you please help and let me know where to edit these vector step , when we are calling to VDN number 1111 calls hitting to announcement step and play full announcement file , i need if extension 1160 is free to take call then announcement break and call goto direct extension 1160

CALL VECTOR

Number: 7 Name: Test
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01
02 queue-to attd-group
03 goto step 9 if queue-fail
04 queue-to attd-group
05 goto step 11 if unconditionally
06 route-to number 1160 with cov n if unconditionally
07
08
09 announcement 1005
10 goto step 4 if unconditionally
11 announcement 1004
12 goto step 6 if unconditionally

 

[avayaguy23]

What does your call trace say?

 

[yusufraza]

Playing full announcement even extension are free to take call


list trace previous Page 1

LIST TRACE

time data

16:09:15 TRACE STARTED 06/14/2023 CM Release String R017x.00.0.441.0
16:09:20 0 0 ENTERING TRACE cid 5321
16:09:20 7 1 vdn e1111 bsr appl 0 strategy 1st-found override y
16:09:20 7 1 <blank>
16:09:20 7 2 queue-to
16:09:20 7 3 <blank>
16:09:20 7 4 goto step 9 if queue-fail
16:09:20 7 9 announcement 1005
16:09:20 7 9 announcement: board 001V9 ann ext: 1005
16:10:01 7 10 goto step 5 if unconditionally
16:10:01 7 5 queue-to
16:10:01 7 6 goto step 11 if unconditionally
16:10:01 7 11 announcement 1004
16:10:01 7 11 announcement: board 001V9 ann ext: 1004
16:10:40 7 12 goto step 7 if unconditionally
16:10:40 7 7 route-to number 1160 cov n if unconditionally
16:10:40 7 8 LEAVING VECTOR PROCESSING cid 5321
16:10:40 7 8 TRACE COMPLETE cid 5321

 

[avayaguy23]

What is number 1160? In order to route based on status, it would need to be a queue.