Fujitsu F9600: Is it possible to monitor calls?

[DZuroff]

The president of my company wants to have the ability to monitor the calls of his sales people unannounced. Is there a way to set something up on my phone system to do this? Thanks in advance for your help.

 

[rmaslanka]

Fujitsu calls it Silent Monitor. It's feature 387. Shouldn't be a problem. Check the feature implementation guide for details.

 

[todd1019]

Class of Service
(COS) Definition
ASS COS, DEL COS, DIS COS
Monitoring Side Format:
ASS COS,[<tenant no.>:0],484,<start of COS>,[<end of COS>],...,
[<start of COS>],[<end of COS>]
Monitored Side Format:
ASS COS,[<tenant no.>:0],420,<start of COS>,[<end of COS>],...,
[<start of COS>],[<end of COS>]