Fuji 9600 ACD problem

[mwhispaz]

I have my users log into their groups via a ReadyACD button. After an answered call is completed, when they hang up they are logged out of the group. Is it supposed to do that? an I change it so they remain in the group until they log out manually.

here is exactly what is happening:
1. Call is answered
2. ReadyACD light is flashing (note: if it is pressed at this time, they will stay in the group)
3. Call is terminated
4. They are logged out of the group.

Pressing the flashing ReadyACD button everytime they grab a call seems like an uneccesary step to do all the time. Any help would be greatly appreciated. Thanks!!!

 

[gwnorth]

Did you assign the ACD user phones as part of an ACD group, and as ADC agents? When you make a station and ACD agent, you then have to use the "cha acdcd" command to set up the COS, RSM, and FRL of the station.

GWNorth