I have my users log into their groups via a ReadyACD button. After an answered call is completed, when they hang up they are logged out of the group. Is it supposed to do that? an I change it so they remain in the group until they log out manually.
here is exactly what is happening:
1. Call is answered
2. ReadyACD light is flashing (note: if it is pressed at this time, they will stay in the group)
3. Call is terminated
4. They are logged out of the group.
Pressing the flashing ReadyACD button everytime they grab a call seems like an uneccesary step to do all the time. Any help would be greatly appreciated. Thanks!!!
here is exactly what is happening:
1. Call is answered
2. ReadyACD light is flashing (note: if it is pressed at this time, they will stay in the group)
3. Call is terminated
4. They are logged out of the group.
Pressing the flashing ReadyACD button everytime they grab a call seems like an uneccesary step to do all the time. Any help would be greatly appreciated. Thanks!!!