Freezing IP Office r6.018

[Ariston]

I have a customer with r 6.018. All the digital phone displays go off and nothing on the system will work. They have been rebooting up to 3 times a day to remedy this problem.
Thinking a reformat of the SD card. Any ideas?

 

[smokinjoe2938]

try a dot upgrade 1st, you may have a bug release

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Telecomboy]

I don't remember if it was 6.0.18, but I had a client with R6.0.xx and it froze 2-3 times a day. We upgraded it to R7 which fixed the issue back then, but if they don't want to pay for an upgrade license I would say do as smokingjoe said and upgrade them to the latest R6.0 software.

 

[tlpeter]

6.0.18 is the latest 6.0 release and if you are going to upgrade then go for anything higher than 7.0


BAZINGA!

I'm not insane, my mother had me tested!

 

[Ariston]

Thanks for the responses, can I upgrade to r9? I know I have to have the upgrade license for r9, but can I upgrade to r7 then r8 and only apply the license when upgrading to r9?

 

[amriddle01]

An upgrade licence is required for anything above R5, the R9 licence can be used to upgrade system to any release up to R9, so 7 ,8 , 8.1 or 9