Forwarding virtual extension to external numbers 1

[wjtcol]

Hi,

This is driving me up the wall, classic "should work but won't" situation.

We have a requirement to have an incoming call route, set up with different time profiles, which will route calls to a few different virtual/phantom extensions over the day according to what time it is. That part works. What won't work for me is overflowing; it just rings and rings.

I've tried setting an ICR fallback, set to fallback to a huntgroup containing the other virtual extensions, and also directly to a single virtual extension.

I've also tried setting the ICR to go to a huntgroup with a phantom extension, and set this huntgroups fallback to be a huntgroup containing the other virtual extensions.

I've tried both with VM turned on and off for the huntgroup/user.

The other requirement is that if no-one answers, not the first extension or the fallbacks, the call needs to go back to a central voice mailbox that everyone can access.

IPO version is 6.0, with two BRI trunks.

Thanks for reading

 

[intrigrant]

What software level, did you create IP Phones for each phantom user, if not then forwarding will not work for some reason.

If it ain't dutch it ain't much

 

[tlpeter]

Put the number in the destination of the ICR.
You do not need forwarding at all.
The destination field allows external numbers too.
thPu

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Indeed, a nice feature few system have and many people don't know about

 

[intrigrant]

What he wants is have a number to be dialled and if it is not answered within some time to overflow to another number, you can't do that in the ICR field.


If it ain't dutch it ain't much

 

[wjtcol]

intrigrant is right; I've got the external forwarding working fine. It's the overflow/fall back that I'm having trouble with.

Basically the scenario is this - call comes into the IPO, and if it's between 9 and 10 it goes out to one external number (or between 10-12 another, and so on) - this part is working. However, if no-one picks up on the external number, it needs to ring at the next external number (or ideally all of them), and then if no-one picks up, it needs to leave voicemail at a single mailbox that everyone can check.


Thanks

 

[tlpeter]

You can only do that on 8.0 or higher or with vmpro.

BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

Did you create ip extensions for each phantom user?

Again what version are you on. If it is 8 then use mobile twinning and the divert on no answer settings. Each phantom user must be a hotdesk user with a login code but do not select force login, enable twinning when logged off,set the ring timout timer to a proper value, the default 15 seconds is too short as twinning has a delay of a few seconds andthere may be some parameters I forget.
If you are not on 8 then you need to have for each user either a mobile twinning license or a mobile user license to get it going.
Upgrade to 8 may e cheaper

If it ain't dutch it ain't much

 

[wjtcol]

Sorry, I assumed you missed it, but I said in the initial post I was on v6.0 - is there another software version number you need?

I have created extensions and associated users without phones.

Cheers

 

[intrigrant]

Then buy user licenses or upgrade to 8.x

If it ain't dutch it ain't much

 

[wjtcol]

I don't understand what you mean by "buy user licenses" - I already have plenty of IP endpoint licenses.

I'd happily upgrade to v8, but that would mean I'd have to purchase a load of upgrade licenses for my existing users.

Thanks

 

[amriddle01]

I think you have misunderstood how upgrades/ user licences work. An upgrade licence is a one off purchase not per user

 

[tlpeter]

Do you have voicemail pro (preferred edition) ???


BAZINGA!

I'm not insane, my mother had me tested!

 

[wjtcol]

Hmm, I am generally rubbish at licenses, I'll happily admit!

I do have Voicemail Pro preferred edition.

Cheers

 

[tlpeter]

Then build a module with conditions (instead of time profiles) and use assisted transfers.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

Be carefull with assistet transfers, each incoming call will use one vm channel untill the call is answered. If you have a lot of incoming calls you need a lot of expensive VM channels. Go for the upgrade to 8 and don't depend on a PC.

If it ain't dutch it ain't much

 

[wjtcol]

Thanks to all for your help on this thread. I was indeed able to use VMPro with assisted transfers to acheive my customers objectives as Tipeter advised.

The upgrade to 8 was not possible - we'd already sold them VMPro as a solution for their original requirements, but then they moved the goalposts, and it was too late to sell them something different.