Forwarding to external when softphone down

[wtallen4]

TDE-200 with users using KX-TDA0350 IP Softphones.

What I would like is for the system to answer and present incoming callers with prompts "For Bob press 1, Sue press 2, etc." and then have that call ring Bob's or Sue's softphone for a few seconds, then transfer to an outside line (their respective cell #s) if they don't answer.

This works fine as long as the softphones are up, I simply set up an ICD and FWDed it to 9+number and then set their softphones to FWD B/NA to that ICD number. Problem is these users have laptops and when they are not in the office, their computer is not in the office and their softphone is not running. So what happens is when the caller presses 1 for Bob they get told "Incorrect entry" and cycled back to the prompt.

I thought I was being clever and I set up two ICDs, with the user's real extension set to "ring" and the ICD that is FWDed to the outside line set to "delayed ring." The system accepted that, but it would never send to that other ICD. Looks like the ICD member extensions can only be wired extensions or mobile stations, not other ICDs.

Surely someone has solved this problem before. It doesn't seem like too outrageous of a request. I simply want to be able to FWD an extensions to an outside line even when that extensions is disabled.

Any ideas? Thank you in advance.

 

[obtsystems]

Have you tried intercept to unused portable extension And use a unreg portable station fwd to mobile to send the call out
You could get an enhanced licence and have the cell phone ring at the same time

 

[wtallen4]

I started digging into intercepts, but thought I was barking up the wrong tree.

Not looking to ring simultaneously, just after a couple rings or a few seconds of no pickup on the real extension.

I don't know what an "unreg portable station fwd to mobile" is. And I'm not clear on why a mobile station would be involved.

Thanks.

 

[wtallen4]

I don't appear to have any unused portable extensions. We only have two portables (Ext 301 and 302) and I can't see how to add a new extension number without actually adding a portable station.

 

[wtallen4]

I figured out how to add an unused Portable Extensions and set up the intercepts, but if the softphone is down I still get "Incorrect entry" is I dial either the actual extension number for that softphone or the ICD I've set up that has the softphone's extension number set to "immediate" and the portable extension number set to "delayed 2 rings."

Everything works correctly if the softphone is up, however. The Intercepts redirect it to the outside line.

 

[obtsystems]

You can't use icd group with delay ring to un reg unit you need to have busy and no answer intercept to the portable station

 

[wtallen4]

That is what I had and it wasn't working. I tried the ICD, as well, because it was already set up from previous attempts.

When I went back to double-check the intercept settings I noticed I had only set "No Answer," not "Busy." Setting The "Busy" intercept to FWD to the fake Portable station did the trick for when the softphone is disconnected.

Thank you so much, saved me hours.

 

[obtsystems]

You also don't use intercept on the portable station. You need to add a pin to ps in extension settings> portable extension> settings then use *47(ps ext no)(Pin no) *71029(telephone no)#

You could use extension intercept on sip ext and also put in intercept when busy to ps extension

 

[obtsystems]

Sorry posted second reply as you were answering my post
Glad it worked out