forwarding to cell phone

[tighttuk]

I HAVE A LEGEND MAGIX 2.2 SWITCH W/V.M. THE PROBLEM THAT I AM HAVING IS THAT WHEN CALLING IN AND YOU ARE TRANFERED THRU THE A.A. OR THE RECEPTIONIST IT GOES TO THE V.M. INSTEAD OF FORWARDING OUT TO CELL, AND IF YOU CALL FROM ANOTHER EXT. IT GOES OUT TO THE CELL PHONE PLEASE ADVISE THX JOHN

 

[CarGoSki]

Can't hear you over your screaming.

Assuming that everything is set up properly for remote forwarding all you should need to accomplish is to forward the extension to the external number.

Perhaps you should post the extension print.

 

[merlinman]

Yeah, let's do what CarGoSki Says, and we can figure it out.

Print the bad guy....

 

[tighttuk]

INCOMING CALLS ANSWERED BY THE A.A. AND THEN TRANSFERED GO TO V.M. INSTEAD OF FORWARDING TO OUTSIDE NUMBER AND WE DO NOT HAVE D.I.D.'S ALSO I HAVE SET UP THAT EXT. TO HAVE REMOTE FORWARDING AND TRUNK TO TRUNK TRANSFER AND WHEN CALLING THAT EXT. FROM ANOTHER EXT. YOU ARE ABLE TO FORWARD TO A OUTSIDE NUMBER

 

[ken1713]

Do you have a mailbox set up for this ext?

 

[CarGoSki]

Well since you have not posted the extension print as requested I will take a shot in the dark. Delay forward time exceeds vm cover time.

And quit screaming at us. Turn your caps lock off.

 

[tighttuk]

I am including the print display hopefully this will help and I am sorry about the cap locks also the ext. has v.m. box
thx



A Extn SS/PP Type
A 14 1/ 5 4412D+

A CTI Link : No Alarms: ACTIVE
A Pool Access : 70
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Group Coverers : 7929
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to : 919254137083#
A Delay Forwarding : 0
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: Yes
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: BOTH
A Service Observer:
A Service Observing Group:

A EXTENSION INFORMATION


A Extn SS/PP Type
A 14 1/ 5 4412D+

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *778 Inspect Status None
A Button 26 *21 Blank Status None
A Button 25 *20 Feature Status None
A Button 24 *21 Blank Status None
A Button 23 *780 Headset Auto Ans Status Off
A Button 22 *21 Blank Status None
A Button 21 *47 Do Not Disturb Status Off
A Button 20 *21 919255609825 Status None
A Button 19 *21 918887777280 Status None
A Button 18 *24 SysSpeedDial 600 Status None
A Button 17 *56 Direct VoiceMail Status Off
A Button 16 *21 7929 Status None
A Button 15 *22 Group Page 793 Status None
A Button 14 *787 44XX Drop Status None
A Button 13 *85 Save Number Dial Status None
A Button 12 *779 HFAI Status None
A Button 11 *21 919253353313 Status None
A Button 10 *58 Barge In Status None
A Button 9 *22 Auto Dial 13 Status None
A Button 8 *22 Auto Dial 11 Status None
A Button 7 *33 Forward Status Off
A Button 6 Line 804 -I Status None
A Button 5 Line 803 -I Status None
A Button 4 Line 802 -I Status None
A Button 3 Line 801 -I Status None
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None

 

[merlinman]

Set the VM ports to do Trunk to Trunk as well, along with ARS of 3 and Unrestrict them too.

I'd be willing to bet that is the issue here.

 

[tighttuk]

I already have the V.M. set up for trunk to trunk transfer and the V.M. notification works (it will grab a trunk and call to outside number)and also has no restrictions .Whats puzzling me is that I have another exact same switch programmed this way and it works fine the only difference is that that switch has a PRI with D.I.D.'s could this make a difference
thx

 

[mitch1099]

Does the AA try to ring the phone or does it just dump into the voicemail box? Stupid question I know but just a had to ask.

 

[merlinman]

Oh, I think this will help.

Set REMOTE ACCESS - NON TIE LINE - Restriction to UNRESTRICTED.

This may do it.

Let us know......

 

[tighttuk]

yes the A.A. does ring the ext. before going to voice mail and I even removed the ext. from the V.M. group and the ext. just kept ringing.

I also set remote access non tie line to unrestricted with no luck

 

[mitch1099]

Well thats odd. Sometimes you have to reboot the system. I've had that fix a lot of things. I could also be a problem with the release.