Forwarding to a Voice Services ID 2

[lynmar]

I am trying to forward a DN that currently is using a voice service ID(1234) to another voice service ID(5678). So I tried setting up a dummy 500 set and have that forward to my voicemail DN but it's following the main DN not the dummy DN? I turned on SFA also and this did not help, and suggestions?

 

[Nortellian]

can you just change the voice service id in mail for the extension you are trying to forward from 1234 to 5678.

 

[dirkfuzzbucket]

put a second extension entry in the primary mailbox as a second DN.

You will then not have a mailbox 1234 but 5678 with an entry of 1234.

Hope I'm being clear enough.

 

[lynmar]

Can I put a second entry in a voice services ID? I'll have to look. Because this person doesn not have a regular voicemail box. She want to use a temporary auto attendant for next week.

 

[dirkfuzzbucket]

Sorry I thought it was a mailbox, you can create a new SDN pointing st the same announcement/menu though.

 

[johnpoole]

go to your voice service dn table Opt 1, add the new dn,, 1234, use the same as or ms number, i have many of those, 4 or 5 depts fna to mail if their main phone is unanswered, the greeting they get says, were sorry that dept is busy, if you would like to lv a msg for dept x dial etc, it also gives then the option to dial by ext, etc.. but each number has a single entry in the above table... the service is ms 1234

john poole
bellsouth business
columbia,sc

 

[techdeluo]

I'm having a similar issue where I want to FW on busy an Extension (437) to a Voice Service(3003). I'm able to FW on busy to another extension but I can't do it to a Voice Service. I added the Voice Service on the DN table and I can call the DN (2003) that goes to the voice service (3003).

The problem is that when I change the hunt DN on LD 10 for extension 437 to go to 2003 (DN for vocie service) when busy it just goes to VoiceMail instead of the Voice Service.

I hope this is clear enough.

Thanks in advanced for your help!

 

[Nortellian]

option 3 than 4 than 1 build a vsdn of 437 that points too the same treatment that vsdn 3003 points too. so first go 3 than 4 than 1 than find vsdn 3003 and see what it points too, an announcement or menu. Than when you build the new vsdn on number 437 point it to the same that 3003 was pointing too.

 

[techdeluo]

Thanks Nortellian!!!

Now I have it working, the only issue now is that the Voice Service (3003 with VSDN 2003) has an option to leave a Voice Mail but when I press 0, even though it goes to Meridian Mail, is asking to enter the Mailbox. I have added 2003 and 3003 to the 437 mailbox as Extensions DNs and I also tried creating a mailbox for 2003 and 3003, nothing worked so far.

Thanks again for your help!

PS: 2003 points to an MS (3003)

 

[johnpoole]

i work around that by haveing user press x to leave a msg and making that choice an express mail to the dn. another way is to build mb (xxxx) any unused dn, and make that revert in your menu.. then build an acd with 3 prompts

new
acd
xxxx
maxp 1
ncfw (voice mail dn)

then when i press 0, the switch sends me to mail, direct to the mb.. that ext can be an ext on a users mb.

john poole
bellsouth business
columbia,sc

 

[techdeluo]

Thanks johnpoole! I used Express Messaging and it is working!