Forwarding calls from a Console 1

[Vmail]

Setup: Main line call are coming in and going to a hunt group, setup as 5200 which is following coverage path 12 which is set to point 1 to console (5666). The operator wants to get up and leave at times and forward to another person's phone. The console is a 302D and the other phone is a 6416. How can you forward the console to another phone?

 

[gunslngr]

Here is a link that may help you. We setup somethng like this a couple weeks ago. If this does not help you let me know and i will see what else i can dig up.

http://www.tek-tips.com/viewthread.cfm?SQID=724588&SPID=690&newpid=690&page=1

 

[Vmail]

Thanks gunsingr, but this won't work. She is looking to just press *2 then the extension to send the console calls to. There is no way to do this, correct? The person she is forwarding to, is not the same every time.

 

[gunslngr]

I am still new to this but i have no way to test it. With the link that i gave you all she would have to do is push the position busy button and the other sets would ring when a call would come in. The only problem with this is the other sets need to have two butons available. If you had an extra console I would suggest setting it up and seeing if you can forward the calls to another extension. If I find anything else i will let you know.

 

[gunslngr]

Vmail,

There is no way to forward the console, But you know after a little thought you can forward the console by using night service. If you are allready using night service i have a document showing you how to rig up a second night service button. You could probably use this to send the call to vdn and then a vector to reach multiple phones. Let me know how this goes for yeah.

Will

 

[schnutz122]

I'm looking to do the same thing - our attendant wants to leave and have calls forwarded to a different extension (connected to a 3810 wireless handset). Will - do you have that document?

 

[orypecos]

Use attdt backup alerting feature.