forwarding and

[iComms]

Hi All

Voicemail pro directs outside calls to a user’s extension. Users would like the ability, where if they don’t pickup, the call forwards to another extension. If this is not picked up the user would like the call to go to to their voicemail. Can anyone assist?

Thanks Tom

 

[derfloh]

Use the assisted transfer action in VMPro.

 

[iComms]

Unfortunately we have call routing going on where eg,

if an external user connects to vmpro and dials digit 2 followed by 2 other digits, then call is routed to the correct extension. I believe this is taking precedence, as we now have two entry's, eg. 210 and 211, which are pointing to hunt groups with two users. The calls are not going to the hunt groups?

Tom

 

[amriddle01]

Calls will always go to the original targets VM unless you use assisted transfer as mentioned, you can change your existing setup to use assisted transfer but be aware it holds the VM channel for the duration it's held/alerting the users

 

[iComms]

Ok Thanks

Looks like we will have to change as you say. Rgds Tom

 

[IPGuru]

This should all be working "Straight out of the box"


Vm transfers to 1st ext.

1st ext set to forward no answer to 2nd ext, & Vm enabled

call will ring Extn. for no answer time, ring Extn. 2 for no answer time go to VM mailbox for Extn. 1




Do things on the cheap & it will cost you dear

 

[amriddle01]

I believe he wants it to go to the 2nd users VM not the original users, at least that's how I read it

 

[iComms]

Original ext. voicemail.

Tom

 

[IPGuru]

So as I said, Standard operation



Do things on the cheap & it will cost you dear