Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

forwarding and

Status
Not open for further replies.

iComms

Technical User
May 15, 2012
51
GI
Hi All

Voicemail pro directs outside calls to a user’s extension. Users would like the ability, where if they don’t pickup, the call forwards to another extension. If this is not picked up the user would like the call to go to to their voicemail. Can anyone assist?

Thanks Tom
 
Unfortunately we have call routing going on where eg,

if an external user connects to vmpro and dials digit 2 followed by 2 other digits, then call is routed to the correct extension. I believe this is taking precedence, as we now have two entry's, eg. 210 and 211, which are pointing to hunt groups with two users. The calls are not going to the hunt groups?

Tom
 
Calls will always go to the original targets VM unless you use assisted transfer as mentioned, you can change your existing setup to use assisted transfer but be aware it holds the VM channel for the duration it's held/alerting the users :)

 
Ok Thanks

Looks like we will have to change as you say. Rgds Tom
 
This should all be working "Straight out of the box"


Vm transfers to 1st ext.

1st ext set to forward no answer to 2nd ext, & Vm enabled

call will ring Extn. for no answer time, ring Extn. 2 for no answer time go to VM mailbox for Extn. 1




Do things on the cheap & it will cost you dear
 
I believe he wants it to go to the 2nd users VM not the original users, at least that's how I read it :)

 
So as I said, Standard operation



Do things on the cheap & it will cost you dear
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top