Hello,
We have a BCM 450.
We have an employee who is taking a medical leave and I am having a bit of difficulty with the forwarding. We would like callers to be forwarded to another person in the department however, I don't want the calls to be routed back to the original employee's voice mail if no one is available to pick up the call.
It would be ideal if the there is no pick up at all, then the voice mail of the replacement employee would pick up. Is that possible?
Thanks in advance, I know this is probably a super simple fix, I'm just swamped with emergencies!
We have a BCM 450.
We have an employee who is taking a medical leave and I am having a bit of difficulty with the forwarding. We would like callers to be forwarded to another person in the department however, I don't want the calls to be routed back to the original employee's voice mail if no one is available to pick up the call.
It would be ideal if the there is no pick up at all, then the voice mail of the replacement employee would pick up. Is that possible?
Thanks in advance, I know this is probably a super simple fix, I'm just swamped with emergencies!