Forwarding a DID

[konchamp]

I setup and ACD on a DN however it is a DID. The line is forwarded when dialing from an internal number, however I need it to also forward when dialing from an external number.

heres what I did to set it up.

LD 23

REQ new
TYPE acd
CUST 0
ACDN xxxx xxxx=current DN of the line
MWC
DSAC
MAXP 1
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
NCFW xxxx= The number you want to forward to

enter through the rest of the prompts.

 

[johnpoole]

is the call forward to a 9 plus dn?

john poole
bellsouth business
columbia,sc

 

[konchamp]

The call is forwarded to an 800 number, I can dial from another extension to the DN and it will forward me out to the 800 number. However, when I call from and outside line it takes me to the Operator.

 

[Nortellian]

two choices should work. use the route access code instead of 9 or build as a phantom tn that is dcfw to the 800 number. I woult try the phantom TN first.

 

[johnpoole]

that's usually because it is using the ncos on the inbound route.. regardless of the opt cff/cfo in your cdb, an acd does not have an ncos.. build it as a soft set (one above port 15) and use rcfw to hard forward it. if that still doesn't work change cdb opt to cff and it will work

john poole
bellsouth business
columbia,sc

 

[johnpoole]

that or change the frl required to make a 1800 call to a number =to or lower then the ncos of the inbound trunk

john poole
bellsouth business
columbia,sc

 

[konchamp]

wow, you guys are over my head now, can you walk me through the actual command starting with

LD xx

 

[johnpoole]

the way i would use.. go to 90 and print your 1800 routing

REQ  prt
CUST 0
FEAT net
TRAN ac1
TYPE
npa

NPA  1800

NPA  1800
[COLOR=red]RLI  [B][I]8[/I][/B][/color]
SDRR NONE
ITEI NONE
[code]

note the rli 8, then go to 86

[code]
REQ  prt
CUST 0
FEAT rlb
RLI  8

RLI  8
ENTR 0
LTER NO
[COLOR=red]ROUT [B][I]6[/I][/B][/color]
TOD  0 ON  1 ON  2 ON  3 ON
     4 ON  5 ON  6 ON  7 ON
VNS  NO
CNV  NO
EXP  NO
[COLOR=red]FRL  [B][I]4[/I][/B][/color]
DMI  0
FCI  0
FSNI 0
SBOC NRR
IDBB DBD
IOHQ NO
OHQ  NO
CBQ  NO

i modified my rlb, to show a frl (facility restriction level) of 4, because my ld 87 nctl has no translator, that would mean that a set have to have a ncos 4 or above to make that call... best bet is not to change a frl on an ncos, 100's of numbers may be using a single rlb.. in 86 build a new rlb, default all the prompts except frl and route.. use frl 0 or match it to the ncos of your inbound trunk. (ld 21 ltm) (ld 20 prt tnb).. after you get a new rlb built, then go to go and change the 1800 and point it to the new rlb.. so if the ncos of your trunk is 2 and the frl of your new rlb is 2 (or below) then your call will go.

john poole
bellsouth business
columbia,sc