Forward to Voice Mail

[Benefriend]

I have an executive who, when he forwards his calls to his secretary, wants the calls to end up in the secretary's voice mail if the call is not answered. I have assigned SFA in the CLS for both phones. I have have his phone set up to FDN & HUNT to the secretary, and I assigned his DN's to buttons on her phone, but the calls still end up in his mailbox. How can I make the unanswered calls stay with the secretary's mailbox?

 

[johnpoole]

take sfa off both sets

john poole
bellsouth business
columbia,sc

 

[Benefriend]

I took SFA off both phones, and now when I dial his phone, after he doesn't answer, it forwards to her phone but never goes to vmail...it just keeps ringing?

 

[johnpoole]

add sfa to just hers

john poole
bellsouth business
columbia,sc

 

[bhassell2000]

John, do they need to change the MARP on the bosses line?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/pub/buddy-hassell/7/5a5/b8b

 

[Benefriend]

John, when I give just the secy SFA, the forwarded call still goes to his own vmail?

 

[DFKSydney]

Delete the managers voicemail box, and then add his number to the secretaries mailbox. It means that he effectively does not have his own box.

 

[Benefriend]

Still cant get this to work....I've tried MARPing his DN on her set and the calls still revert bact to his voice mail...any other ideas???

 

[bhassell2000]

is it a call pilot? delete his mailbox and associate his DN with her mailbox

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/pub/buddy-hassell/7/5a5/b8b

 

[Benefriend]

Yes, it's a Call Pilot, but we only want his calls to go to her vmail when he forwards his calls to her DN.

 

[Triton101]

if none of that works try having him CFXA ing the calls to her DID (full PSTN digits) number, not her extension.

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