Forward to and external number from and ACD

[cjtucker1976]

Running Opt 61.I need to forward a number setup as an scd to an external number. Internally when i dial the 4 digit extension (1234) it forwards to the external number in the NCFW line (92054448899). However when I dial the number from the outside (205-4444-1234) it goes to the operator.
I know there are some commands that I must run and this has been addressed in quite s few posts however I have unsuccessfully been able to piece it together the last 2 days- thus this post.
Can the commands and line\info I am looking for be laid out for me- thanks.

 

[vnetmanager]

Sounds like you have anti-trombone on your trunks. That keeps an inbound call from turning around and going out on the same trunks (2-way DID on your T1). Look for that setting on the RDB in LD 21. Change it in LD 16.

JB

 

[minicompbx]

You seem to have same issue that I had before Check this thread :

http://tek-tips.com/viewthread.cfm?qid=1716639

In ld 15, change rdr_data for opt put CFF instead of CFO and CFTD to CFTA
if that does not work : put EXTT to YES for net_data

Good luck


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