Forward on No Answer using SIP Trunking

[BobBamburg]

I just installed a new IP Office 500 system using SIP Trunking.

My Client is wanting calls placed to his phone to forward to his cell phone if it does not get answered at his desk.

Using IP Office Manager, I went to his user profile screen, forwarding tab and checked "Forward on Busy" and "Forward on No Answer" and put his cell phone number in the Forward Number field.

NO Workie.... Phone Rings for 45 seconds before I hang up.

On the Telephony tab we have "No Answer Time" set for 15 sec and "Inhibit Off-Switch Forward/Transfer" is NOT checked.

Under System, Telephony we also have "No Answer Time" set for 15 sec and "Inhibit Off-Switch Forward/Transfer" is NOT checked.

Any Ideas???

 

[amriddle01]

When watching the call in Sytem status or preferably Monitor what do you see happening?

ACS - IP Office Implement

 

[amriddle01]

Also if some of the SIP trunks are set to Private and some set to Public in the System telephony it will not allow transfers between these trunks!

ACS - IP Office Implement

 

[Bas1234]

You could try to set the "Binding Refresh Time" on 60msec.
System > Lan Tab > Network Topology.

Greetzz..Bas

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It works! Now if only I could remember what I did...
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[TheDoz]

Does he have a FWD button to turn on and off, if not you have to dial *01 to turn forwarding on and *02 to turn forwarding off.

"Religion is regarded by the common people as true, by the wise as false, and by the rulers as useful"
"The lack of money is the root of all evil"

 

[Westi]

assuming that you are using 9 for outside calls did you put the 9 in front of the forwarding number?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[tlpeter]

15 seconds is way too short for transfering to a cell phone
You need to set it too at least 25 seconds

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPOfficeIreland]

first off - can you dial out on the sip line? And do you have 2 or more valid sip trunk licenses?

are you using ARS or a short code pointing at the sip trunk?

This is normally a Short code or ARS problem.

Check your SIP monitor, you will probably not see the call try and initiate. If this is the case open SSA and active calls, it will show the attempt.

 

[BobBamburg]

An Update....

After checking the above suggestions I am at the following situation.....

I have 5 Sip Licenses.

I can make two outbound calls from different extensions at the same time.

The Inbound caller hears the phone ring for the 15 or so seconds but when the call gets forwarded, the ringing is no longer heard by he caller.

The System is forwarding the calls back out after 15 seconds and the cell phone rings, however when the cell phone user answers the call no-one is there.

I also have Forward Internal Calls checked and when an internal call gets forwarded, it works fine.

CBeyond is checking their circuits.

 

[Bas1234]

Where goes the incomming call route goto?

To a group with 1 extension, or direct to the extension?
Do you try to call out over sip to another DDI Sip number wich is forwarded or do you do the test from mobile?

Please past a monitor file with sip enabled.

greetzzz...Bas

___________________________________________
It works! Now if only I could remember what I did...
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