Forward on No Answer... to external number

[Mikekuj0315]

I am trying to ubderstand how this feature works..
I recently purchase a new Avaya VoIp system.
Technical support is not very helpful with this problem.

I want to setup accounts here and forward on no answer to an external number.

Everyone has to dial an account code at a second dial tone to place external Long Distance calls. I want to offer the service to users on our system but can't seem to grasp how to make the account code automatically dialed..

When someone dials the ext say 219. I have inserted my cell phone as the number to forward to if I am not at my desk.

This works but the person calling in is prompted for an account code at the second dial tone. They do not know this number and I do not want my LD account code known so how is this programmed into the system manager to autodial the account code? Local numbers or metro numbers are not a problem....

I need help so that I can program the higher up's with this service..

 

[Mikekuj0315]

This is for IP Office Manager 5.0.

I have tried everything I found in this forum as far as using short codes

[9]1N;
1NY1234
0
Dial

But nothing works
I tried "D" as well

Any help is greatly appreciated. I am on a T1/PRI if that makes any difference

 

[JeSTeROCK]

Why do you need to use an account code ? to see how many calls get diverted to that number ?

If you don't need an account code set the forward no answer to a user short code 666

Create a user short code

SC: 666
Tel:number you wish to forward to
Line group: what ever you line group is
FEature: Dial

Sorry not much help with account codes though

 

[Mikekuj0315]

Thanks for the reply...

It's not that we monitor how many calls are LD but the code is there to restrict LD calls. If you do not have an account code for LD then you can't place a LD call..

I will try your suggestion though and see what happens

 

[JeSTeROCK]

The user short code should bypass the need for an account code

I thought you needed an account code for measuring how many calls were forwarded

 

[Mikekuj0315]

I was able to use the short code and have the account code automatic, but on forward to number or follow me to... it fails.. Oh well back to the users guide

 

[clayfoxmvp]

I think there is a bug in 3.0. When a call transfers to VMPro and selects an assisted transfer to a phantom extension with a forward off the switch. First the timeout for not answering does not seam to be working. The call will ring the external number and then seams to timeout but just rings the external number again instead of going back to the VM Menu. The second issue is assisted transfer to a extension across an SCN which does a forward. I can not get a system shortcode to apply here. It should go back across the SCN to dial the number because of a system shortcode but will not and always dials the number locally instead. This does not work for the user because it is a long distance call from the site with the central VMPro. This worked with 1.4 but does not with 3.0. The work around is to have another phantom extension on the local IPO which does the forward. With this the shortcode applies and routes the call appropriately.

Any ideas?