forward on analogue line

[iComms]

Hi All, Client has 12 analogue lines on an ip500. We need to forward one of the lines permanently to an external number. I have tried setting a hunt group with an extension and forwarding the extension permanently. this works if we dial the number internally. from outside it will not forward, even though we have tried using a different linegroup to go out?

Any ideas?

Rgds Tom

 

[7deedtz]

Create a speed dial, then in incoming call routing enter the speed dial as the answer point e.g *101

 

[IPGuru]

if it needs to be permanently diverted you would be better advised to have this performed at the local exchange

you need to enable trunk to trunk transfer in the system/telephony tab
you also need to ensure your lines have a "Disconnect Clear"

Analog lines are really not suited to this type of operation, it would be better to upgrade this site to ISDN

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