Forward No answer Analog set

[thesavo]

I am working on CS1000 and attempting to get an analog set to ring to Callpilot VoiceMail, like all the Digital Sets we have.

I only care about it going to voicemail for a no answer condition.
I changed CLS FND to FNA. I added FTR FDN <mailboxDN>

The phone rings indefinitely. There is a Studio hybrid connected to take calls to air, and also a cordless phone.
I even Changed FTR FDN to the DN of another extension and it doesn't ring. Can anyone tell me what i am forgetting? I read 10 of the these threads here and they all say FDA is "forward no answer-Allow". I have not changed the hunt option or added HTA, since they only care about it when the calls can be picked up and ignored.

Here is a TN printing out
[tt]
DES 1
TN 031 0 00 08
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 3467 0 MARP
CPND
NAME Studio 1
XPLN 11
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 2
LDN NO
NCOS 7
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC CDMR
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
[/tt]

 

[Firebird Scrambler]

What I do for call forwarding is to set CLS = FNA HTA CFTA SFA.
I also set HUNT = DN, followed by
FTR FDN DN
EFD DN
EHT DN

This means that HUNT will go to a DN on busy on internal calls
FDN will go to a DN on internal calls
EFD will go to a DN on external calls
EHT will go to a DN on external calls

You might also need CLS CFXA if the voicemail is external across a network. The easiest thing to do is to look at another DN that already works.

The attached guuide which is old, should explain this in more detail.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[thesavo]

Thank you for the guide. That will be very helpful. Before I proceed I am looking at Pg 75 Forward No Answer. In the example they show it setup the same way I did. however later in the section they talk about the RCO option? Latter in the book it talks about setting RCO globally and not on the extension. I did reprint the TN for this extension and RCO 0 is set.
Do I chg the TN like this

[tt]CHG
HUNT <MailboxDN>
CLS FNA HTA CFTA SFA

FTR FDN <MailboxDN>
FTR EFD <MailboxDN>
FTR EHT <MailboxDN>
[/tt]



Excerpt
[pre]When forwarding will occur
The number of rings before forwarding occurs is dependent upon the RCO value (0, 1 or 2)
> LD 10/11 Load Program 10/11.

REQ : CHG
TYPE : 500/2616 Select the telephone type
TN X Y
ECHG YES
ITEM RCO 2 Range: 0, 1, 2. For the definition of the values see USCR page 141
ITEM
REQ : END Exit Program.
[/pre]

 

[Wanebo]

You keep referring to mailboxDN. Is that the pilot number of of the CallPilot?

Because that is what you will need. Not a mailbox DN. Look at a TN on a phone that is working (preferably a digital or IP station) and see what is set for the FDN, HUNT, and MWK keys. That's your pilot number into the voicemail system.

 

[thesavo]

My apologies, i was using <MailboxDN> as a variable for the extension number for voicemail. On our system it's 5555.

 

[Telecorn]

I would try having it FNA to a test phone in front of you to see if that even rings. Also ensure the DN doesn't appear on another set as that TN may be controlling the forwarding parameters for that DN.

 

[thesavo]

I did try changing ftr fdn to a dn other than voice mail. It wouldn't ring there either.

We figured it out. CLS MWA had to be turned on. CLS LPD if you want studder dial tone when there is a message waiting.