Forward calls with original caller ID via "SIP Name"

[justinjja]

Our voip provider lets us set Caller ID to whatever we want via the "SIP Name" field on each user account in IP office.
Is there a way we can forward calls, and send the original caller ID as SIP Name?

I saw something similar where you added SSI to an ARS w/ a new forwarding shortcode.
But that isn't working for use, I think because we need something other than SSI?

 

[janni78]

If your SIP URI is setup right it will send the incoming From field on the outgoing call.

I'm guessing there is a catch here on what fields they want and what they should include?


"Trying is the first step to failure..." - Homer

 

[janni78]

It is also configured differently depending on what IP Office version you have.

"Trying is the first step to failure..." - Homer

 

[justinjja]

We are on R9

 

[justinjja]

Here is a snip from monitor:

SIP Tx: UDP OurPublicIP:5060 -> 208.73.144.75:5062
INVITE sip:972xxxxxxx@pai.voipdnsservers.com SIP/2.0
Via: SIP/2.0/UDP OurPublicIP:5060;rport;branch=z9hG...
From: "JUSTIN" <sip:CallerIdGoesHere@pai.voipdnsservers.com>;tag=d7...
To: <sip:972xxxxxxx@pai.voipdnsservers.com>
Call-ID: b9e...
CSeq: 1473116769 INVITE
Contact: "JUSTIN" <sip:972xxxxxxx@OurPublicIP:5060;transport=udp>

What does my ARS rule need to put the incoming caller ID into CallerIdGoesHere?

 

[teletechman]

It is not in the ARS, you need to use the SIP line settings for this. Your URI should have a call forwarding setting, on R11 this should be set to original callerID not sure on R9.
Mike

 

[janni78]

On R9 you set Send Caller ID to either Diversion or P Asserted ID depending on what the SIP provider wants.

You also need to disable Send original calling party under System -> Twinning or it will override the SIP Line settings.

"Trying is the first step to failure..." - Homer