Forward Calls to a phone number outside the PBX

[jimenezdc]

I am attempting to forward calls from our Help Desk phone to an on-call cell phone. I set up the forward key with the correct phone number. When testing the set-up, my call is routed to the PBX operator. What am I missing in the process of setting this up?

 

[TelcoTek]

Verify that you have CLS= CFXA.

 

[enisad]

I am having the exact problem, i have set the cls=cfxa and now if i dial the phone DN it forwards but if i call from an outside line it goes to the our main reception.

What am i missing?

 

[acewarlock]

Check CDB if CFF or CFO