forward calls off site at night

[Nortellian]

We have a partner rls 4.1 with partner mail 3.0 (seperate unit). How do we program the system to forward lines to an off site location? Thanks for any advice.

 

[skip555]

order call forwarding from the telco

 

[pjolly]

I believe that unless you have Centrex, you cannot forward lines off-site with a Partner system. If you do have Centrex, you may be able to program a selector code in your auto attendant to perform centrex transfer. I know that Partner VS allows this, but am not sure about big mail. Go into aa programming and try modifying an unused selector code and see if centrex transfer is an option. If not, you cannot do it.
You can always use "outcalling" in a mailbox to get message notification, and use the number of a cell phone, pager or other phone number. At least that way you can get notified when a message is left.

 

[TouchToneTommy]

If you just get call forwarding on your main line, before you leave at night, you pick up the main line, dial 72#, get a stutter dial-tone from the telephone company, and dial the off site number that you want all calls to go to. The call will ring through, wait for answer at the other end to make the call forwarding take effect. If there is no answer, or the line is busy, hang up and do the same sequence again, this time you will get a double beep confirmation tone. For this, you do not need Centrex service.

If you want calls to be answered by your Partner System and Partner Mail's automated attendant first, and then give the caller an option to press something to transfer to the off site location, you WILL need Centrex. You would set a selector code to do a "Centrex Transfer" to the off site number. When the caller presses the selector code, the Partner Mail will "flash", pause, dial the programmed telephone number, flash again, then disconnect, which will complete the transfer.

Another option would be to have an "emergency" mailbox with outcalling to the person on-call.

 

[Nortellian]

Thank you everyone for your help. The centrex solution will work great.