Hi,
I have never really needed to do what I am trying to do so I have little to no idea how to go about programming a button that will forward a caller to a cell phone with the press of a button.
So this is how things were setup before we replaced our clients phone system. Someone from the outside world would call in and the person at the front desk would pickup the phone. This phone was programmed with a button that would forward a live call to a cell phone. Whoever was at the front desk would wait for the phone to ring and then hang up.
Sounds simple enough. This is where its getting me confused. This button was programmed to pickup line 2 or 4 and then programmed to dial a long distance number. After the long distance number was dialed it would then dial the cell phone number. All this was happening during a live call without putting the caller on hold.
My question is how do I do this? I have only been working with Nortel for about 4 months now but I have worked with IP based phone systems for the past year. Not a ton of experience but I would really like some help.
Thanks
Adam
I have never really needed to do what I am trying to do so I have little to no idea how to go about programming a button that will forward a caller to a cell phone with the press of a button.
So this is how things were setup before we replaced our clients phone system. Someone from the outside world would call in and the person at the front desk would pickup the phone. This phone was programmed with a button that would forward a live call to a cell phone. Whoever was at the front desk would wait for the phone to ring and then hang up.
Sounds simple enough. This is where its getting me confused. This button was programmed to pickup line 2 or 4 and then programmed to dial a long distance number. After the long distance number was dialed it would then dial the cell phone number. All this was happening during a live call without putting the caller on hold.
My question is how do I do this? I have only been working with Nortel for about 4 months now but I have worked with IP based phone systems for the past year. Not a ton of experience but I would really like some help.
Thanks
Adam