Forward call to Cell phone - Programming help

[A27283]

Hi,

I have never really needed to do what I am trying to do so I have little to no idea how to go about programming a button that will forward a caller to a cell phone with the press of a button.

So this is how things were setup before we replaced our clients phone system. Someone from the outside world would call in and the person at the front desk would pickup the phone. This phone was programmed with a button that would forward a live call to a cell phone. Whoever was at the front desk would wait for the phone to ring and then hang up.

Sounds simple enough. This is where its getting me confused. This button was programmed to pickup line 2 or 4 and then programmed to dial a long distance number. After the long distance number was dialed it would then dial the cell phone number. All this was happening during a live call without putting the caller on hold.

My question is how do I do this? I have only been working with Nortel for about 4 months now but I have worked with IP based phone systems for the past year. Not a ton of experience but I would really like some help.

Thanks

Adam

 

[Phonehed]

Easiest way to do that would probably be to have her transfer that call to an internal extension that's hard forwarded to the cell phone. If you're using POTS lines, you will experience a noticeable loss of volume though as the call would come in on one line and then go back out again on another. It will also tie up both of those lines until the call is finished and if you're forwarding to a long distance number, that could get expensive. The internal extension would have to be allowed to redirect calls and this may not work with older software. Which Norstar system are you using and what is the software version?

Phonehed in Dallas

 

[RikRodgers]

You'll need at leas 4.1 sw to use external fwd. It sound like you were using flash transfer on centrex lines. (Link in Nortel lingo- f71)

 

[jerryreeve]

If using feature 71 you can program 2 buttons for a transfer out to a cell phone. first button is feat 71 second button is an external autodial (Feat * 1) of the cell phone number. while on the call hit button 1 then hit bautton 2 wait for ringback and hangup

If you have rel 4.1 you can program external transfer so that you can press the transfer button (Feat 70) then press bautton 2 wait for ringback and hangup. (You MUST first program route dialing not pool dialing for this to work)

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[SupportDude]

Why not just use an external autodial key?
The user doing the transfer can use the "Transfer" softkey, or you can program a transfer key on the set.
You can't do both with one button.
The external autodial can choose the line or pool for the call to use. Here's the steps.

To program an External Autodial Button to use a particular line or line pool.
Enter Feature *1. Display shows External Autodial then changes to Press a Button.
Press button you want to program. Display shows Program and OK.
Press line or line pool button. If line pool button does not appear on set press intercom and dial line pool code. Display will show Line or line pool then change to Enter Digits.
Enter number then press OK. Display shows programmed.

Now the user doing the transfer just presses transfer then the programmed external autodial, when the called party begins ringing they can hang up.

-SD-

http://www.mysupportguy.net

 

[jerryreeve]

the downside of using the external autodial button as well as the transfer button that was my second recomendation is that it will use two lines per call, the line the person called in on and the line you transfer them out on.
the feat 71 upside is that the call will drop back into the central office and free up the line when the transfer is complete, the downside is you have to have the transfer feature put on your outside lines by the telco for $ per month.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[SupportDude]

Agreed.
Link is the best option, but most people don't want to pay the extra bucks.

-SD-

http://www.mysupportguy.net

 

[SysTool]

I agrre the Link is the best way. I have used that and the terminolgy that the TELCO here uses is "Hook Link Transfer" That is the feature you want to ask them to put on the CO line(s) you want to use. The lines do not have to be Centrex but I'm sure Centrex with that feature will work also.