COLUMN A COLUMN B COLUMN C
Priority MTTR Response Time KPI (Met/Missed)
Critical 0:04
Major 0:56
Minor 0:53
Critical 0:32
I am trying to write a formula that if, for example, Column A is equal to Critical and if Column B is <= 15 min then KPI is Met.
I need a little help with configuring the KPI's
For Critical = 15mins
Major = 15mins
Minor = 35mins
I hope this was explained clear enough
Priority MTTR Response Time KPI (Met/Missed)
Critical 0:04
Major 0:56
Minor 0:53
Critical 0:32
I am trying to write a formula that if, for example, Column A is equal to Critical and if Column B is <= 15 min then KPI is Met.
I need a little help with configuring the KPI's
For Critical = 15mins
Major = 15mins
Minor = 35mins
I hope this was explained clear enough