Forced answer for call arriving at the DN

[ChristyJ]

guys,

I have a genesys system routing calls. the system monitors the PosID and DN of the set but places the call from the queue to the DN. we are finding that the call is ringing at the DN and customers are hanging up. what I'm trying to do is force the call to get answered at the DN with a short delay, 1 second or so, to let the CTI information pop at the PC.

Just to make things trickey for you guys that may have an answer, I dont want internal or transfered calls forced, only call from the queue . . . this is nice to have and not need to have.

Any ideas??

TKS in advance

CJ

 

[johnpoole]

auto answer works on the 2216 very well, user gets a tone in the headset then the caller. i think one set it is all numbers covered at the lpk prompt

john poole
bellsouth business
columbia,sc

 

[ChristyJ]

TKS john,

Appreciate the help . . . .

TKS again
CJ