Force Users to 'Dial 9' for Outside Line 1

[DoozerUK]

Hey All,

I have the opposite issue to a lot of people, can someone point me in the right direction please?

I have my dial plan setup and if I dial:
9-00-1-xxx-xxx-xxxx
9= Outside Line
00=International Prefix
1 = USA
xxx etc = USA Number
This matches USA number so routes via my USA carrier

If I dial:
9-0xx-xxxx-xxxx (for example 020-3000-0000)

This dials a UK landline number. This matches and routes via my UK carrier.

This setup works perfectly.

I just can't work out why if I miss the 9 at the beginning, the number is still routed to Line Group 17. Can someone point me where to look at please, Im guessing its something in Short Codes, I just can't see what I have missed.

Setup is Avaya IP Office 500 V2 running R9.1.8

ARS = 50
Emergency Dialling goes via Line Group 17
UK via Line Group 17
USA Line Group 20

What obvious bit did I miss this time

Thanks All!

 

[snowman50]

Is ? Short code present

This allows you to dial without a routing code

 

[tac84]

@DoozerUK - Snowman50 is correct. If your system is running in A-LAW (Like ours in Australia), the ? short code is there by default and you have to remove/change it.

Thanks, Tim
Adelaide, Australia

 

[DoozerUK]

@snowman50 / @tac84

Yes, I was right - I missed something stupidly obvious... You are both right!

? Short Code was the issue. I deleted this and things are working as expected. Thanks both!