Force users to 5 digit dial

[Trav4620]

I have a remote ESS site in another state with IP connectivity (2 T-1's into Junipers) between the remote site and the main location. Many users in both sites either dont know they can, dont remember they can, or for whatever reason just don't 5 digit dial between sites. They Dial out LD between sites. For obvious reasons, I would like this to stop, but it seems going down the user education route doesnt seem to be helping much.

I would like to set something up so that when a user dials the LD string to the DID range at the other site, that it strips off everything but the last 5 digits and routes it over the IP connection. I have a similar setup for another location that has its own PBX with tie trunks between. I have the route pattern setup to strip digits and route down the tie trunk...that works no problem. With the IP connection setup, I dont have a trunk group between the main site and the ESS, so I cant figure out how to use ARS/route pattern setup. I'm wondering what my options are.

Any thoughts?

thanks

 

[europe]

Let say the extension would be 55555 and the acces code 999 look below:


ARS DIGIT CONVERSION TABLE
Location: all Percent Full: 6

Matching Pattern Min Max Del Replacement String Net Conv ANI Req

99955555 8 8 3 ext n n


Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[europe]

so your command would be CHANGE ARS DIGIY-CONVERSION

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[Trav4620]

Thats exactly what I was looking for. Completely forgot about the digit conversion...

Thanks

 

[dufus2506]

I prefer to build route patterns that would be the routes for calls to your full PSTN phone number.

The route pattern would strip off the required digits and build out an extension, routing it to the tie trunks.

Using route patterns you can build alternate routes if the tie trunks fail.

You could even build route patterns that would build out an extension to a full PSTN number. That way, even if a person were to dial by extension, and the tie trunks had failed, their call would still reach it's intended destination across the PSTN.

I only use ARS digit conversion when the destination is on the same PBX as the caller. For example, I have a conference bridge with a toll free number that people dial to reach it. I would prefer to have the internal callers dial the local extension to reach it, but they dial the toll free number. Digit conversion fixes that.

Between sites, I'd really recommend using route plans.

Carpe dialem! (Seize the line!)