Force user to manually select line for dial tone? 1

[chippowell9]

Hi all, new to CM, lots of questions. (6.3, 9641/9611 phone). Here's one:

I have a phone that is all bridged appearances. Works great! However, I'd like to force the phone user to CHOOSE which line he gets dial tone on when he picks up the handset to make an outbound call. My only choices seem to be to toggle Auto Select Any Idle Appearance, which offers either the last line accessed or defaults to button #1. Basically, I want nothing when user goes off-hook: dial tone only happens when user chooses line.

Thoughts? Thank you!

 

[kyle555]

I doubt that's doable. Personally, I think bridged appearances are nice when you use one or two. They become very inelegant very quickly.

Why not just hotline the extension of the primary call appearance to an announcement that say "hang up and pick a key!"

I've not played with outbound calling from bridged appearances much, but if you need the user to select one to make a call on behalf of station 1 or 2 or 3 but never their own, maybe hotlining or giving the main line a COR with no outdial privileges might be a way to force the user to pick a particular line.

 

[chippowell9]

Thanks Kyle. I realize it was a longshot, as nothing in the station form seemed to indicate the feature.

 

[gwebster]

..or tell the users to select the line first and THEN pick up the handset.

 

[montyzummer]

indeed ^^^ , enable on hook dialling in system features and just get them to press the key and dial ... or am i missing the point..... more to the point (i have to say im UK based so just dont get the seemingly undying need to emulate key/lamp systems) get them to move with the times , they have a nice shiny new system so get them to embrace change ... you would not buy an Aston Martin and rip the engine out and replace it with a hyundai block ...anyway ... back to point ... unfortunately going off hook is going off hook.

there is this special application that may help , not as seemless as you may want but it will enable them to specify which call appearance button is selected after going on hook , maybe a work around not played with it see details below

SA8211
–
Prime Appearance Preference
This feature provides the capability to specify one call or bridged appearance on a non appearance telephone as the prime appearance. The prime appearance will be automatically selected for the user when the user goes onhook, giving that appearance preference the next time the user goes offhook to make a call


ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[chippowell9]

Thank you montyzummer. The big thing here is technical curiosity and my own perception that such a feature might be convenient for the group involved (one phone). The group is not demanding this, it's something I thought I could offer. Experience working with various PBX's over the years has taught me that most - but of course not all - features that you can think of to modify phone operability can be achieved.

The business application is this: A two-man team works in one building, and they have individual phones. Nothing fancy. There is an equipment room in another building, that the two employees work out of occasionally, sometimes spending many hours. I set up one phone in there with bridged appearances for two lines of both their phones. I decided not to give the equipment room phone its own call appearance, as mainly it's solely these two gentlemen who work out of that room.

My issue is the phone can do one of two things when going off hook: pick up the top line (one employee's number), or default to the last line chosen. I'd rather force these guys to decide which line they want to use, knowing they share a phone, rather than lift the handset and start dialing.

So it's not the end of the world, just something I thought would be nice.

 

[montyzummer]

im only messing with you ...maybe the on hook dialling setting will get you round this , but the handset neds to be on the cradle

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.