After searching I've not found the answer, so if it does exist, please point me in the right direction and forgive my duplication of effort.
I know it's possible to set Auto Logout of Agents who, for whatever reason, are in ACW for an extended length of time. Is it possible to force the logout of agents for reasons other than ACW? For instance, those who leave at the end of the day and don't log out? I've gone through my CM 3.0 documentation and only find references to force logout of agents in ACW.
Thanks, in advance, for any assistance!
I know it's possible to set Auto Logout of Agents who, for whatever reason, are in ACW for an extended length of time. Is it possible to force the logout of agents for reasons other than ACW? For instance, those who leave at the end of the day and don't log out? I've gone through my CM 3.0 documentation and only find references to force logout of agents in ACW.
Thanks, in advance, for any assistance!