Force Intuity Audix mailbox to Locked=y

[cj38116]

I have an initiative to find and remove unused mailboxes from the 264 Intuity Audix systems in our environment. As part of the process, I need to lock the mailbox for 2 weeks prior to removal. If a mistake were made and the mailbox is required, the user would call in a trouble ticket and the help desk would set Locked to N. After the 2 week hiatus, any mailboxes on the original kill list that are still locked would be deleted.

Problem: I cannot manually set Locked to 'y' through the Admin screen, ASA, or ADAP. Audix reports an error and doesn't accept the change.

I don't want to set up some kind of auto-dialer script to do a bad login to thousands of mailboxes. I can't just reset the password, because password resets go through our internal Tier 1 help desk process, and I need to get it to Tier 2 for a problem. Avaya Tier 3 and Tier 4 support hasn't given me any help yet, although I'm holding onto a slim thread of hope there. Any ideas about how to force a user to submit a trouble ticket for anything other than a password reset?

 

[SF0751]

If you changed the password on all of the mailboxes that are on your list, and you changed the "Consecutive Invalid Attempts" to 1 (in the Audix cha sys fea), then their first logon attempt would lock out the mailbox and then the user would have to call your help desk to unlock their mailbox and reset their passcode.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison

 

[cj38116]

Thanks, but that won't help me. Valid users on the system would be locked if they fat-fingered their password even one time during the time that Consec. Inv. Att. is set to 1. I appreciate the thought, but it won't work for the situation I'm in.

--"I'm sorry, ma'am. The problem seems to be between your chair and the handset.

 

[98Converter]

If you're running some sort of IVR, you could leave a Broadcast message on all mailboxes with expiration of 2 weeks, stating to call a number (for example 888-LIVE-EXT)...and have them enter their 7 digit extension or any other individual identifier. Have the database do a look up and track responses. After the 2 weeks - review the data, and remove anyone who has not responded...

Or maybe something in that direction.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.