We've just updated to Quark 8.5. We are using Windows 7. Several brand new Quark documents have random garbled text when opened -- showing only squares and random characters.
When I highlight the "text" it shows as the intended font, but the only way to get the text back is to retype. This is quite time consuming. This happens in random documents and with random fonts. We've tested all the fonts. Deleted preferences. You name it. I've wiped out style sheets, libraries and templates that had anything to do with previous versions of Quark. Nothing has helped.
Quark has offered no solution except the fonts could be bad. Like I said, we've tested them. In fact this is a brand new machine and the fonts (all system fonts) have just been installed.
Any thoughts?
When I highlight the "text" it shows as the intended font, but the only way to get the text back is to retype. This is quite time consuming. This happens in random documents and with random fonts. We've tested all the fonts. Deleted preferences. You name it. I've wiped out style sheets, libraries and templates that had anything to do with previous versions of Quark. Nothing has helped.
Quark has offered no solution except the fonts could be bad. Like I said, we've tested them. In fact this is a brand new machine and the fonts (all system fonts) have just been installed.
Any thoughts?