Following path of auto attendant calls

[cdamiano]

We have a definity one, with the Intuity Audix. We want to be able to track the path of an incoming call that goes into the auto attendant and then to a specific extension.

For example. Person dials main number. They go through the switch and directly into Audix's auto attendant that says "if you know your party's extension, dial it now". If someone dials an extension, it transfers fine, but in the CDR data, it shows a call came into the auto attendant extension, and not the final destination extension.

Any ideas how to resolve this?

 

[cdamiano]

Can anyone assist with this? Any help would be much appreciated.

 

[tweege]

it is my understanding that the cdr record is created for the ext. the call originates to, no matter where it is transferred to after that.

there is a field in 'ch sys cdr' that says 'condition code 't' for redirected calls - y/n' i haven't played with that any, but it may help you out.

thanks, tim

 

[cdamiano]

I don't have that option in my cdr setup. Anyone have any other ideas on this?

 

[Duaneness]

I don't know if this will actually work, but it seems like it should:

If you know the extensions of the Audix ports, you can add them to the intra-switch CDR table. Then anytime a call is transferred out of the Audix, the call will show up in the CDR.

- Duaneness