We just put in an FMS 4. The mailbox users need to have the option to archive messages. They are telling me that this is not being offered when they are listening to their messages.
you need the cosessions sotware to get into the vm.
in every mailbox there is options for saved/archive messages (in days)
you can adjust every mailbix to be the same or different. i wouldn't allow the archive to be too long as you've only got like 4 hours of storage total. i ususlly do 7 days for saved and 14 for archive.
BUT
if they use the live record option, i would shorten that down as recorded call can really start eating up space
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