Floating DID doesn't ring at desk, goes to reception?!? 1

[bigblock454]

Hi All, I have one floating extension for a manger who moves around. He has to log in and out of that extension. When a caller calls his DID, it rings at reception, and not at his desk, any idea why?

Thanks, Dawn

 

[tlpeter]

Does he have the receptionist set on busy/no answer ?
Somehow he is not logged in or has do not disturb turn on


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[bigblock454]

tlpeter, can you explain the first one? I am unsure where that would be set. When I look at his phone, his extension and name are displayed, and DND is not on.

 

[tlpeter]

Open manager, go to the user and the tab forwarding
There you can set a forward number for busy and no answer
If his extension can not be reached it will go to that number
What kind of phone is it ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[bigblock454]

tlpeter, it is a 5410. The only thing in his profile for forwarding is forward internal calls, checked but greyed out. He has the ability to forward to his cell, but it isn't on, neither is DND. I may just make him a regular extension for now.

 

[crumthwacket]

Verify the ICR for that DID - it may be going to the receptionist and not the user

 

[bigblock454]

crumthwacket, LOL, there isn't one, gotta hand it to that BP...Apparently he only set up ICRs for extensions that were live at the time of implmentation and left the rest as defaults. Is that standard practice, before I put my foot in my mouth?

 

[bigblock454]

An ICR did the trick! Thanks

 

[crumthwacket]

stuff like that is more common than you think - glad you're back in business

 

[Westi]

I think regarding the standard practice, there is none, every BP works a little different and even in our company different techs work in different ways. I always ask the customer if they want the spare DID's to go somewhere like the Auto Att. or if they rather have callers get a busy so that telemarketers can't accidentally stumble over them. It is a personal preference.
My question is only did you setup the new extension or did the BP do that?
If they did it then give them heck if you did it remember next time that they don't point the DID's anywhere unless they are used.(no need to answer just for your info)

Joe W.

FHandw.
ACA
ACS

 

[bigblock454]

thanks guys. I did set up the new extension (I have a compulsion to answer), but the ICR thing is something new to me that this thread taught me; I will remember

 

[Westi]

the BP should have given you training that covers the ICR and not just leave you hanging. I read your other post in the "surge of new implementers" thread, that's why I have a littel background of what happened to you.
I also are a compulsive answerer, but I won't continue otherwise this will be a long thread.


Joe W.

FHandw.
ACA
ACS

 

[aarenot]

dawn,
Did you know that you can route calls based on caller ID so that you could route all incoming calls from your BP to a custom AA that says "if you are calling from BP so, and so we need to know which incompetent you are before we route your call. If you are the lying cheating POSER sales guy dial(kissyourownarse) on your dial pad, if you are the person who calls yourself a tech dial (AHDUHHH) on your dial pad, if you are anyone else press and hold the hook switch for ten seconds."
Funny thing is they would probably not understand that it is possible to only route their calls to that AA, based on their CLID, and think you were broadcasting this to all calls that reach the main AA.

 

[bigblock454]

aarenot...LOL! only I WISH I could route that way I have a warranty that lasts until May 15th, and a grudge that will last alot longer, but overall I only want one thing: I want my system to work correctly. I have a stake, you know, called keeping my job. Despite the fact that I run all the PCs, write the website, manage the network, and administer the phone system for which I was never trained, I actually feel a duty to my users: MAKE IT WORK. After all, they are on the receiveing end of disgruntled customers, I'm not.

I think that getting the AMI circuit converted to B8ZS, and prioritizing the Avaya switches, will perhaps be beneficial. I refuse to be optimistic, as optimism has caused me much disappointment. However, from a strictly logical standpoint, I believe that consistency in my T1s, along with priortization of my switch ports, at the very least I am ready to do a post-implemet NA myself. I am setting up 2 systems to do packet capture, and I have already told my users that I will be wanting test calls to/from whomever they can think of. I only worry that testing will yeild no causative results.

 

[aarenot]

It was a fun thought though, I bet!

 

[bigblock454]

aarenot, dynamite is a fun thought <g>. The really sad part is that the system is so sophisticated, and yet we can't use its full potnential because I haven't got the background and the BP hasn't got any cajones. I made some changes today to the prioritization on the switches, if that doesn't work, well, back to square one...

 

[tlpeter]

Dawn

Now you see that good info is very important
If you told us that you made a new user you have known it after my first post


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[aarenot]

dawn,
have you guys considered starting to sell avaya products in your area? You would give that BP a run for their money in the IPO market.

 

[kwing112000]

Dawn,
I read your post in the cisco forum about the AMI T1. I think that needs to be the biggest priority to get changed. we have had other site with tons of issues on those type T1's. we had one site that would come up on Cisco routers but not on Juniper and they were set up exactly the same. we have also had voice T1's that were AMI/D4 and they would never pass ringing on call forward and other little funny things.

 

[bigblock454]

tlpeter, thanks <g> I'm getting better, a little at a time.

aarenot, we should, you know I have heard rumors that other local businesses are having similar problems, but our BP tells us it's only us...

kwing112000, I am pushing for that ASAP. The pattern of drops is just too suspicious. We had another three drops just this morning, all from the same caller, all transfers across the AMI T1, all the same error I am used to seeing.

The receptionist finally gave the caller the callee DID, no problems then...