Flash MBox problem

[randall5]

OK-
I have a customer with a CICS and a Flash VM, not sure of the version. Mailbox 21 can access her mailbox but she has 6 saved messages that she cannot access. After she logs in, she presses the 6 key to check saved messages and is presented with the display "Cannot continue" and then "Exit" and the system dumps her. She can listen to new messages. I have changed the Class of Service on the mailbox (in case it was a matter of storage time) to no avail. Now, I go to the educated community and ask "Please help me!!!!!"

Randy
ATS

 

[executone]

Sounds like mailbox could be corrupt. I would delet mailbox and recreat.

Good Luck!!

 

[hdparadigm]

Randy, check the release of the Flash. That was known issue that was corrected by Flash Rls 1.7. Also, if your CICS is above 4.0 you must have Flash Rls 1.9 or above.
ITAS-SRN-007, dated January 21, 1998.

 

[curlycord]

You need to first reboot vmail because it will not let you delete the mailbox untill its rebooted but even a reboot can fix some types of corruption.

http://www.spoctel.com

 

[winkmartindale]

I've seen this before where the mbx was full. I had to delete saved messages before it would allow access to the new ones. Or you could create a dummy mailbox, forward the saved msgs to it, then delete. Then forward them back to your original box when you have fixed the problem.