I have a system with 5 incoming trunks. These trunks are being answered by the AA in Flash. I have just added a new trunk that I do not want to be answered by the AA, but there is nothing that I can seem to do to stop AA from answering it. In Flash setup for AA I have set the Ans: to N for this trunk, but it still answers it. Do I have to do something to implement this change. Power reset?
I want this trunk to be answered by one person initally, but maybe more in the future, so I set up a Hunt group with this extension as the only member for now and have assigned the trunk to this group. The line rings on the set, but it is picked up by the AA in the first ring.
Any suggestions?
Thanks in advance!
I want this trunk to be answered by one person initally, but maybe more in the future, so I set up a Hunt group with this extension as the only member for now and have assigned the trunk to this group. The line rings on the set, but it is picked up by the AA in the first ring.
Any suggestions?
Thanks in advance!