First line(s) ring forever in a calling group 1

[poopiehead]

I have a problem with one of our calling groups. Normally, it's set to a "Group Ring" style hunt, but it rings endlessly and doesn't go to voicemail (the voicemail box is 600) for some reason. I tried experimenting with it and set it to a "Linear" style and noticed that only the first line will ring and the hunt never advances to the other lines later in the queue. I administer the group calling through the Quick Access menu, and here are the parameters: (the names with the equals signs around them are the tabs in the Quick Access interface, the items below them are the things visible on that tab)

==Queue==
Hunt Type: Group Ring
Call-in-Queue Alarm Thresholds: 1 < 1 < 1
External Alert for Calls-in-Queue Alarm: 0
Queue Control: 99
Queue Priority: 16
Message Waiting Receiver Extension: 600 (this is the voicemail I want it to go to)
Queue Support: 0

==Delay==
No selected extensions
Secondary Delay Announcement Extension: 0
Delay Interval: 0 (greyed out)
Delay Announce Auto Repeat: No

==Overflow==
Overflow Coverage Calling Group Number: 770 (our voicemail)
Overflow Threshold: 99
Overflow Threshold Time: 9
Prompt-Based Overflow: No

==Members==
Group type: Auto Login

==Lines & Pools==
No selected lines & pools

==Coverage==
No selected coverage groups

I've been trying to no avail to get this working for a while now. Most of my attempts were based off copying another calling group that does properly go to voicemail.

 

[merlinman]

Group Ring never overflows.

The best way I have found to make this arrangement work is to use an AUTO LOG OUT Group (with responsible people managing it).

Then you can fiddle with the number of calls or time setting and get it to VM that way.

http://home.comcast.net/~merlinman

 

[poopiehead]

Sorry to revive this thread after such a long time, but I restored an older backup of the system which has the hunt working properly. It uses "Auto Login", but the extensions listed are very different from the ones we normally use. Usually, we use extensions numbered 600 through 660, but the ones listed in the group are 7178 through 7181. I used the intercom to call each of these numbers, and each one appears to ring all of the extensions that we wanted the calling group to ring. (which makes it all the more odd that there are 4 different extensions that all appear to do the same thing) I printed all the settings (an hour or two of fun at 2400baud) and went through them looking for any instances of these mysterious extension numbers. Essentially, I'm wondering what the heck these things are so that I can find out how to configure them. Here are some snippets for the first extension in the group (7178):

.................................................................
SYSTEM DIAL PLAN
...
STN #:143 7178
.................................................................
COMPLETE DIAL PLAN FOR STATIONS AND ADJUNCTS:
...
ID #: 79 7178 7378
...
TABLE 29: E911 Table (911)
.................................................................
Other Digits for E911 calls redirected to Main Pool: --------------------

E911 Adjunct Trunks:

E911 Adjunct Alarm Extension:

Partition 1:
Extensions: 600 7300 601 7301 602 7302 603 7303
604 7304 605 7305 606 7306 607 7307 608 7308
609 7309 610 7310 611 7311 612 7312 613 7313
614 7314 615 7315 616 7316 617 7317 618 7318
619 7319 620 7320 621 7321 622 7322 623 7323
624 7324 625 7325 626 7326 627 7327 628 7328
629 7329 630 7330 631 7331 632 7332 633 7333
634 7334 635 7335 636 7336 637 7337 638 7338
639 7339 640 7340 641 7341 642 7342 643 7343
644 7344 645 7345 646 7346 647 7347 648 7348
649 7349 650 7350 651 7351 652 7352 653 7353
654 7354 655 7355 656 7356 657 7357 658 7358
659 7359 660 7360 661 7361 662 7362 663 7363
7164 7165 7166 7167 7168 7169 7170 7171 7172 7173
7174 7175 687 688 7178 7179 7180 7181 7182 7183
7184 7185 7186 7187 7188 7189 7190 7191 7192 7193
7194 7195 7196 7197 7198 7199
.................................................................
EXTENSION DIRECTORY
...
11/ 3 7178 N N N N U 3 N
.................................................................
EXTENSION INFORMATION
Extn SS/PP Type
7178 11/ 3 T/R

CTI Link : No Alarms: ACTIVE
Pool Access :
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group :
Call Screening : OFF
Group Coverers :
NS Groups :
Auxiliary Work Time : NOT ACTIVE
Group Calling Member: 779
Group Calling Log In: 779
Agent ID :
Pickup Groups :
Allowed Lists :
Disallowed Lists :
Restrictions : UNRESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-2 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : ON
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : OFF
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 0
Rmt Call Frwd Pool :
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Rotary Enable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 2
Secondary Ring Delay: 2
Group Cover Delay : 3
HotLine Extension : No
Networking and ISDN Display Preference: NUMBER
Service Observer:
Service Observing Group:
.................................................................
DIRECT GROUP CALLING INFORMATION

Group Priority: : 16
Support Group: :

Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION

Group # : 779 Group Type : AutoLogin
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL Messaging Announcement
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Messaging Announcement # for Secondary Announcement:
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage :

Member No. EXT # LABEL
1 7178
2 7179
3 7180
4 7181
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
.................................................................

 

[poopiehead]

I forgot to mention that we want to change the extensions that this group rings when it gets a call.