Firewire Hard Drive not at full capacity

[Sciribe]

Hello wise people out there. The company's tech support is not being very helpful... so I'll throw the problem down here...

I have a Dell Laptop running Windows XP. I have a 20 gig internal hardrive. 5GB go to Linux. I bought a 60GB firewire drive and plugged it in and according to the computer manager the drive's max capacity is 30GB. I sent the drive back to the people I ordered it from and they said that it was fine. It comes back. I connect it to a different computer than my laptop, also running XP, and the computer manager says that the capacity is 30GB. I connect it to my laptop same thing. Does anyone have any suggestions as to what is going on? I really don't want to open the drive up and void my warrenty.. but I'd really like my 60 GB.

Thanks in advance!

 

[KwicksPCServices]

You havn't mentioned the CPU MHz or the vintage of your laptop but this smells like another case of a very large drive being installed into a computer with a BIOS created before larger drives (over 20 gb) were programed. Why not check the specs on the laptop to find out what maximum capacity drive this beast can handle - if the max is 20gb then you'll need a drive overlay which should be available from the manufacturer's website.