Finishing up a CCR

[miguillet]

I am a Novice to Norstar and have most of what I want done except for two pieces. I am on a 4.0 installation and I would like to know:

A) Why would I be getting an incomplete tree error message every time I add a submenu prompt. What could I be doing wrong? I have three options. Two of them are transfers to extensions, the third is a submenu spelling out the other two options. Whenever I record and save with the sub-menu I get the incomplete tree message.

B) Also, I would like to be able to transfer to an outside extension. It looks like call forwarding is not an available feature. What do I need to do to make this work. I know my lines, but not what my pools are. Is there a way to find out.

thanks

 

[Uraby]

What are the paths you have used for your tree? You would use a single digit for your menu and then double digits for the paths offered for transfer to extensions. I.e. "For sales press 1" menu could be path 1 and then "For Joe press 1" would be path 11 to transfer to sales rep Joe's extension. "For Sally press 2" would be path 12 to transfer to sales rep Sally's extension number.

As for item B)....are to talking about transfering calls ringing at an extension? a line? outbound transfer from a mailbox? or off-prem message notification?

Azure

 

[Norstarguy]

Sounds like your submenu is set up as a menu with no options programmed. ie You specify that you have a 3rd option (submenu) that is spelling out the other two options...I'll assume it's option 3 off of your main CCR menu..

If you have it set up as a menu, with no selectable options built from that menu, you'll get the "incomplete tree" message.

If you only want to give out information, not offer selectable options from your 3rd option (submenu) instead of making it a menu, make it INFO instead.

As far as outbound transfer, are you talking about from the CCR menu? If so, you should be able to set up an option as a transfer, then select EXT, enter the phone number, etc etc...but it does depend on what voicemail system and version you have...

NG