Finding Out IP Phones Original Extension (IP Office 9.1)

[94astro]

Hello Pros,

I have a site where a lot of users move desks and instead of moving their IP phone, they log out the new desks extension then log in with their extension. I have a single phone that cannot log in when entering the correct extension number and password. I'm trying to have them start moving their phone with them from now on, but now I need to find out every phones original extension it was assigned. Is there any way to tell in the IP Office?

 

[janni78]

That's kinda the point of hot-desking that you can log into another phone =)

But your issue is that you can't login one phone, what does it say when you try to login?

"Trying is the first step to failure..." - Homer

 

[holdmusic34]

Reboot.

this time you gave me a mountain

 

[Westi]

Yuck, moving a lot to other peoples germs?

I am with holdmusic on this one, reboot.
or you can start easy and delete the extension number, clear the phone and redo just that part.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[94astro]

OK, for this particular phone, they were entering the wrong extension number, (a non-existing one). So now they are good.

But I never understood if there is a way to easily know what a phone was originally registered as. If I reboot the phone, it will try to register as the original extension, but what if that extension is now in use by someone hot-desking? It will ask you to login I believe.

Is there no where in Manager or SSA that will tell you? I've looked but can't find anything.

 

[janni78]

SSA will tell you the base extension and which users is currently logged in, unless they actually login with a new base extension instead of just the user.

"Trying is the first step to failure..." - Homer

 

[94astro]

Thanks Janni, that's actually perfect. I didn't notice where it said current user.

 

[IPGuru]

Are they Logging & logging in or DE-registering ^ re registering the handset (also called logout/log in by Avaya so Very, Confusing to end users).

one registered ideally they should be using the IP office logout/login options which need a logout button programming on the user (or dial *36) selecting logout form the Avaya menu De-registers the handset & invariably causes a load of pain (At least it does for my customers)


Do things on the cheap & it will cost you dear

 

[94astro]

They are going in the 'A' menu and logging in & out which does cause a pain. I'll make a logout button next time. thanks,

 

[janni78]

It depends how often they move.
If they are agents who sit at new places each day I would use a logout button.
If they stay at the same place for longer time after a move I would prefer them to logout through the A button as the will keep the extension at the new location after a reboot which would be the same as physically moving their phone.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

Or tell them to actually move the phone and stop being lazy, You'll find the handsets are looked after far better that way, when they have ownership of one and can't fob something off as someone else doing it

 

[janni78]

Only issue is you'll get support calls when they somehow managed to plug in the network cable in the headset connector =)

"Trying is the first step to failure..." - Homer