Final error: 0x17 - Data error (cyclic redundancy check). 1

[charlih]

Hardware:
=========
Overland Storage
Loader Xpress, Model: AIT-LP1L119RB
SONY SDX-400C
Robotic Library OVERLAND 1 (Port: 3, Bus:0, Target ID: 6, Lun: 0)
SONY 1 (Port: 3, Bus: 0, Target ID: 4, Lun: 0)

Software:
=========
Veritas Backup Exec Version 9.1 Rev. 4691
Windows 2003 Standard w/ SP1

Error Message:
==============
Job Completion Status
Job ended: Wednesday, October 25, 2006 at 1:10:59 AM
Completed status: Failed
Final error: 0x17 - Data error (cyclic redundancy check).

Final error category: Other Errors
**********************************************************
Device name: SONY 1
Target name: OVERLAND 1
Media set name: Weekly media set 1
Error category: Other Errors
Error: 17 - Data error (cyclic redundancy check).

 

[steveot]

check the application log and system log around the same time the backup/error occured. Could be a bad tape or if you see this error using multiple tapes then clean the drive or check into the drive possibly going bad

 

[crazylife]

I have seen this before and it has two causes. 1 Bad tapes (clean the drive as well) 2nd, the tape drive is on its way out. Maybe if you can reduce the throughput to the drive it may help.

Also try a smaller backup and see what happens. In the past I have found when the drive is on its way out it can handle small backups, say 100mb but when a larger one is tried it fails.

Hope this helps.

 

[charlih]

Yes, I notice that it handles OK on small size of backup.

 

[charlih]

The CRC error still exist.
I have check the Overland website at

http://support.overlandstorage.com/...oryID=7&externalID=1538SD&fromSearchPage=true

It indicates the casue as following.

Cause: CRC errors usually indicate one of the following:

-- Dirty tape-head,
-- Bad tape,
-- Bad tape drive,
-- Termination or other cabling problems,
-- Bus-termination power, or
-- A problem with the SCSI card on the computer.

FYI.
The Terminator LED is in RED which means SE ACT NEGATION
Aren't the LED should be in GREEN (=LVD)?

I went to Fry's and purchased a Terminator. It displays in Green, but it will freeze Windows 2003. Any idea about the issue?

 

[charlih]

Problem solved. It is hardware issue.
After checked the web KB at

http://support.overlandstorage.com/...oryID=7&externalID=1538SD&fromSearchPage=true

Also, talked with tech. support. He told me to download Sony Tape tool @

http://sony.storagesupport.com/windowstapetool.htm

to test the machine.

The test result failed on read&write to tape.

OK, so you can close the case. Thank you all for the help.