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theoretician

theoretician

MIS
Dec 11, 2003
20
US
What may be the cause and remedy that the menu that appears on the right mouse button push against any file in Windows Explorer showing hourglass for very long time
as it seems to me? I have windows xp sp2.
 
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What kind of active spyware/anti-virus monitors do you have running?
 
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Download ShellExView v1.16 from Run the program and it will scan for all shell extensions. After it is finished click the type button to group all context menu entries together. Disable the non-Microsoft entries (scroll to the right to see the company) one by one and see if the problem is solved. If disabling one does not solve the problem, re-enable it and disable the next one and continue this process until you find the culprit.

Joey
A+, Network+, MCP
 
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Let me confess. I knew about ShellExView but it suggest to spend a lot of time. I have to add that the problem of long period of time that spending at opening of file exists only just after start of Windows and desappeares after some time. And there was no such problem some weeks ago. That is why I doubt that this ShellExView is a real remedy in this particular case.
Excuse my poor English, please!
 
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What is the situation like when tried from Safe Mode?

How about Normal Mode but as a different User?

What clues are there in the Event Viewer?

819017 - Long Delay Before Files Appear in My Computer in Windows XP

Also see how it goes if you switch off anti virus software for a few moments.

Update your video drivers.

Computer Speed and Performance May Decrease (Q310419)

HOW TO: Set Performance Options (Q308417)

819101 - Temporary Decline in Performance Occurs When You Right-Click a File or Folder in Windows Explorer
 
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to IllogicallyLogical (TechnicalUser)
I plucked up my heart at last and use ShellExView to check role of the context menu handlers. As far as I have only 6 non-Microsoft handlers I tried to disable them first one by one and then disabled them all, restart computer...and nothing changed in any case. The most annoying part is that I can't see any consistent pattern. There is no problem with exe files. I have, for example, many pdf and doc files and they show me the hourglass for 10-20 sec. It does not depend on size of file.
So, is there any other idea?

to linney (TechnicalUser)
What is the situation like when tried from Safe Mode?
The same.
How about Normal Mode but as a different User?
The same.

What clues are there in the Event Viewer?
Nothing interesting. There you will see some examples
Windows saved user registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.
or
The description for Event ID ( 0 ) in Source ( NMIndexingService ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.

I checked all your ideas and none of them help. Sorry!
 
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Have you checked in Task Manager, Performance tab, to see if CPU is running at high percentage usage? Also, in same place, check Processes tab to see what other apps are running at the same time.

ROGER - G0AOZ.
 
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Are the files on the local machine or on a network drive or similar?


Some general things to try.

See if System Restore will get you back to a restore point before your problem with Explorer.


Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Select both boxes.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
 
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G0AOZ (TechnicalUser)Have you checked in Task Manager, Performance tab, to see if CPU is running at high percentage usage?
Following your advice I saw that next moment I tried to open file CPU was running to zero and then slowly it performance rose to some 30-50 percents.

check Processes tab to see what other apps are running at the same time.
I was not enough smart to see something unusual.

linney (TechnicalUser)
Are the files on the local machine or on a network drive or similar?
On local machine.
Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.
Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Select both boxes.
That did not help.
Some unsigned drivers were found but all of them were preinstalled by Dell.

I'd done something wrong answering to forum because I do not see my previous answer. Sorry!
 
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Maybe it's time to defragment the hard drive. How many options appear on the menu when it's displayed?

Cheers,
Dian
 
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Are you able to see from the Process List in Task Manager any one Process that is using the bulk of the CPU cycles?

Removing adware & spyware
faq608-4650

Try the free version of "Ewido" now called "AVG Anti-Spyware 7.5"

If you run "Hijack This", it might be a help in determining your problem if you post the log.
 
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Diancecht (Programmer)Maybe it's time to defragment the hard drive. How many options appear on the menu when it's displayed? The usual options Open, New, Print, Send To, Open with, cut, copy, etc all in all 15.
I defragmented hard drive a week ago.
linney (TechnicalUser)See if System Restore will get you back to a restore point before your problem with Explorer.
I use a restore point of month ago, June 1 and in vain.
Are you able to see from the Process List in Task Manager any one Process that is using the bulk of the CPU cycles?
That is System Idle Process (99). When, for example, I try to open Word file Winword starts working and using some CPU resource (30-50) when hourglass vanishes.
Removing adware & spyware
I use AdWare, Spybot and ZoneAlarm.
I will try Hijack This.
 
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Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:27:55 PM, on 7/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ICO.EXE
C:\set\Babylon-Pro\Babylon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Skype\Plugin Manager\SkypePM.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Downloads\software\HiJackThis_v2\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
O4 - HKLM\..\Run: [Babylon Client] C:\set\Babylon-Pro\Babylon.exe -AutoStart
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [system] C:\WINDOWS\csrss.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Translate with &Babylon - res://C:\set\Babylon-Pro\Utils\BabylonIEPI.dll/Translate.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010200-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Installer) - O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} -
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: featherweed - {ab340860-fd81-4a65-b345-82eb77a66b5e} - C:\WINDOWS\system32\jbtazy.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 8380 bytes
 
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Have you tried running msconfig to see what processes are starting up @ boot? You can try Diagnostic Startup or Selective Startup to see if you can spot the problem. If you choose Selective Startup, click on the Startup tab to view all apps booting up when you start Windows. I use Selective Startup to speed up the boot process. I don't need every app running in the background using resources when I can click on Programs & start it from there when needed.
An excellent (and free) tool is Process Explorer available @ download.com & many other sites. It gives more detail than Task Manager. It will tell you what app started what process, amount of resources it's using and the company name of the app running. It's a help in deciding if you need to run an app @ Startup and finding spyware too.
You say it only started some weeks ago. Have you downloaded or installed anything new before the problem first started? WindowsDefender is an excellent spyware tool available @ (also free).
Hope these suggestions help.
Bob
 
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O4 - HKCU\..\Run: [system] C:\WINDOWS\csrss.exe

"Must be fixed! Added by the LDPINCH.E TROJAN! Note - this is not the legitimate csrss.exe process which is always located in the System (9x/Me) or System32 (NT/2K/XP) folder and should not normally figure in Msconfig/Startup! This file is located in the Winnt or Windows folder"

Look at these too, and make sure you know what they relate to.

O16 - DPF: {01010200-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Installer) -
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - install/installer.exe

O22 - SharedTaskScheduler: featherweed - {ab340860-fd81-4a65-b345-82eb77a66b5e} - C:\WINDOWS\system32\jbtazy.dll (file missing)
 
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Id also run a scan here to check behind your programs. I do the same with mine as no single program catches everything.


Also even if you did a restore recently, chkdsk and defrag should be ran monthly. So Id advise running those soon.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon
 
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