File can not be restored

[Alsion]

Hi there,
first I'd like to say two things:
1) I'm from Germany, so my English is not the best. I hope you'll understand everything
2) I'm using the German version of ARCserveIT 6.61, so the translations will not be 100% from the English version. I hope we can handle that ;-)

But now:
I have serious problems with ARCserveIT 6.61 on a Windows NT4-Server (SP6a).
I backup my data from different servers every night. The job-log means that everything went right. But when I try to restore a particular file, ARCserve says that I have to change tapes to restore it. But this is definitely wrong. The file should be on the tape inserted in the tape-drive, I did not change tapes!
So, why does ARCserve not restore? I've tried some other files without problems.

Thanks,
Ingo

 

[mohamdr]

1-how do you restore ?Are you restoring using file/tree?
2-Are you restoring files which is just have been backed up recently?
3-Are you able to restore from yesterday backup?

maybe the file you are trying to restore exist in more than one session and you are selecting the session which is exist on different media this is why it asks you to put another media.

waiting you to answer the above questions

 

[Alsion]

1) I'm restoring using "session"
2) The file is backed up recently
3) Yesterdays backup (and others) has the same problem

The file exists in more than one session, that is right, but I took _definitely_ the correct session! The name of the session is the current date, so I can be sure to have the right session.
ARCserve tells me, what media (name, serial etc.) it wants. But when I cancel the restore-job and look in the device-manager, I see that the right media is already mounted. For some reasons, it seems, that ARCserve doesnt't recognize the media when I'm trying to restore.

Ingo

 

[Alsion]

Can no one help me?

 

[Cyklops]

Did you try to re-enter the data into the database by merging the tape ?

regards

 

[Alsion]

No, I didn't, because I'm trying to restore from a tape, that has been written just a few hours (about 4-8) ago. In my opinion the data should still be in the database. And, as already mentioned, there are other files with no problems to be restored.
Database cleaning is set to 48 hours. So that shouldn't be the problem.

Ingo

 

[DaveNYC]

It sounds silly, but make sure that no other box is checked higher up in the sessions tree. I have a server where the topmost backup session always comes up expanded by default, even though I have not clicked on it. You may have accidentally clicked a box in an old session, and it is looking for that tape, too. Also, you could try to reinventory the tapes when you put the desired one in the tape drive.

Good luck.

Dave

 

[Alsion]

Hi Dave,
thanks for this hint, but "unfortunately" there is no other box or session or whatever selected :-( So this doesn't help to solve my problem.
I'm beginning to hate ARCserve...

Ingo

 

[PTrudeau]

I'm not sure this will help, it was posted on CA's site by wjlight. Maybe worth a shot.

Take a look at QO19353. It is applied to the agent on the client machines. Your backups are good, just the decompression when restoring through the agent was the problem.