feedback on voicemail pro recording 1

[misterbelly]

Hi all,

Client has a small office avaya with voicemail pro. They have recording on constantly, and incoming callers hear feedback during a call. phones are 5410s and 5610s. any ideas?

 

[TomMills]

does the feedback still happen if they turn recording off?

http://www.twitter.com/tem1985

 

[misterbelly]

sorry,i meant to add that. No feedback when recording is off.

 

[alexdykes]

We have had that problem before ourselves. How are the IP Office and voicemail server connected? Which IP Office unit are they using?

 

[misterbelly]

sorry for being so vague, its a small office edition, going onsite to view on monday. i have no idea about software version or if voicemail is set to intuity. i have a sneaky feeling it is on at least 4.2 software.

 

[amriddle01]

SOE's can have a hard time on 4.2 I wouldn't be surprised if you get odd little issues like this, 4.1 is safer but less features

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[alexdykes]

Check to see how the switch is configured. I have noticed that if you force the port the SOE is on to 100 half duplex it can solve some of these problems, also I'd try setting the VMail server to 100 full, then 100 half to see if that helps, and check for broadcast traffic on the network, if there's too much traffic sometimes it can cause that problem. We solved our recording issues by moving to IP412s or IP500s and putting the VMP server on LAN2 directly connected to the IP500/IP412, solved all issues.

 

[misterbelly]

thanks all. i am onsite on monday, and will make the recommended changes.

 

[intrigrant]

[ol]
[li]Upgrade the IP Office systems to 4.2.17 – this is necessary in order to resolve the issues being experienced. Many fixes were included in this build to combat speech quality problems and echo that was due to Memory fragmentation within the IP Office.[/li]
[li]Enter the Conf_DSP user code on the No_User source number. This will then resolve the issue of poor quality calls when using call recording. [/li]
[li]Adjust the NLP comfort noise ceiling to -55db.[/li]
[li]Adjust the NLP Processor mode to silence.[/li]
[/ol]