Feedback elimination

[Idratherbefishing]

Is there anyway to use the IP Office voicemail to eliminate feedback from our paging system? What I was wondering - Can you set-up a mailbox so that paging messages are forced directly to that mailbox, then once caller finishes message and hangs up, the message is played over paging system and deleted from mailbox?
Is this possible, or do I have to buy a feedback eliminator?

 

[IPGuru]

Yes It is Posible.
Check the Vooicemail examles on the documents CD for using whisper & post Dial actions & you should have enough information.
If you get stuck come back & we will try to steer you a little further.

 

[Morrack]

You know I tried doing that on a 1.4 system and it didn't work worth a "hydro-electric structure." The post dial would engage the paging system but no audio would be forthcoming. Haven't tried it on newer firmware.

Peter

 

[mforrence]

I have made a similar paging application work (automatically pages when there are calls waiting in a particular ACD queue and a threshold timer has been met). As I recall, the reason that no audio came forth was that the call was not yet considered "answered" by the paging equipment (when watching in call status). I changed and used an analog trunk with a dial access of 8 (using normal shortcode programming - although the shortcode doesn't really matter). My voicemail pro app dials 8 to access this particular trunk. The audio worked great using this oddball "mast support mechanism" (aka "rig").

Good luck
Mike

 

[Morrack]

Hmmm... interesting "rocket ship out of bubble-gum" approach (aka "MacGyver").

If memory serves, the job aid for that specifically indicated it HAD to be an analog port and not a trunk port. Even stranger, normal paging worked fine if you manually dialed the shortcode, but as soon as you tried to do the same thing from a callflow, no joy.

I should give it another whirl on a 2.x system.

Peter Sherwood

 

[mforrence]

FYI - I first created this arrangement with 1.4, upgraded to 2.0 then 2.1 and it still works...

Mike