I have a small helpdesk set up via a VDN/Vector/EAS-Skill
Calls that get to it are forwarded via a BT Featurenet Extension (i.e. the old helpdesk number) to the new VDN over Featurenet. I have Westell boxes in place for my Definity to connect to the Featurenet trunks.
Trouble is, if no agents are logged in, I want the calls to go to the messaging skill for the AUDIX to catch callers either during the day or at night.
The call seems to queue to an agent OK but will NOT go to AUDIX. I either get busy tone or "Mailbox 00000 is not valid - goodbye" spoken from the AUDIX.
If I try sending the calls to an Extension which has a mailbox on it, the extension just rings and rings. BT have done some tracing for me and are saying that what they can see from the messaging is Fnet sending out in the ISRM the calling line id of 123456789 and in the SSRM the *37F (diverting immediate) the diverting line id 1912345678 and the number it is diverted to 22587654(the first three digits are site identifiers and the last four ar my VDN). The pabx SP0751D is sending back to Fnet a NAM (number acknowledge message) which tells Fnet it is trying to connect the call. If the pabx was successful in connecting the call it would return a CCM (call connect message). However BT are saying they do not receive one and it just hangs until Fnet sends a clear message 2 minutes and 6 seconds later.
Undoubtedly BT are saying this is my switches fault. Is there a setting on the Westell Box or the Definity that will help the calls go to AUDIX?
Any pointers would help?
Cheers
M1kep
Calls that get to it are forwarded via a BT Featurenet Extension (i.e. the old helpdesk number) to the new VDN over Featurenet. I have Westell boxes in place for my Definity to connect to the Featurenet trunks.
Trouble is, if no agents are logged in, I want the calls to go to the messaging skill for the AUDIX to catch callers either during the day or at night.
The call seems to queue to an agent OK but will NOT go to AUDIX. I either get busy tone or "Mailbox 00000 is not valid - goodbye" spoken from the AUDIX.
If I try sending the calls to an Extension which has a mailbox on it, the extension just rings and rings. BT have done some tracing for me and are saying that what they can see from the messaging is Fnet sending out in the ISRM the calling line id of 123456789 and in the SSRM the *37F (diverting immediate) the diverting line id 1912345678 and the number it is diverted to 22587654(the first three digits are site identifiers and the last four ar my VDN). The pabx SP0751D is sending back to Fnet a NAM (number acknowledge message) which tells Fnet it is trying to connect the call. If the pabx was successful in connecting the call it would return a CCM (call connect message). However BT are saying they do not receive one and it just hangs until Fnet sends a clear message 2 minutes and 6 seconds later.
Undoubtedly BT are saying this is my switches fault. Is there a setting on the Westell Box or the Definity that will help the calls go to AUDIX?
Any pointers would help?
Cheers
M1kep