We have a problem with customers bypassing our inbound help desk queue with live agents and calling our off duty support people directly.
I was wondering if their was any way to setup a button on an extension that will allow our support people to cover the inbound caller when pressed and redirect them to our help desk queue.
If you know any tricks please let me know.
I was wondering if their was any way to setup a button on an extension that will allow our support people to cover the inbound caller when pressed and redirect them to our help desk queue.
If you know any tricks please let me know.